At Waxing Crescent, every product is handcrafted in small batches with care, intention, and attention to quality. Due to the personal-use nature of our products, we are unable to accept returns, exchanges, or offer refunds once an order has been delivered.
This policy applies to all products, including but not limited to:
- Herbal teas
- Skincare and body products
- Lip balms and salves
- Oils and cosmetics
- Jewelry and accessories
- Mystery boxes and bundled items
Because our products are intended for personal use and may come into direct contact with skin or consumable items, we cannot safely restock or resell returned merchandise.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will do our best to make it right.
Allergy & Ingredient Responsibility
Customers are responsible for reviewing all ingredient lists before purchase. Waxing Crescent is not responsible for allergic reactions, sensitivities, or misuse of products.
If you have concerns about ingredients, herbs, fragrances, or skin sensitivities, please contact us before ordering.
Additional Notes
- All sales are final
- We do not accept cancellations after an order has shipped
- Shipping costs are non-refundable
Thank you for supporting our small, queer & disabled-owned business and the slow, handcrafted work that goes into every product.